Most orders are delivered within 3-5 days if ordered credit card, depending on distance from our coastal shipping points. Please allow 7-10 days during seasonal or other mail delays. It is rare, but if you have not received an order within 10 days, please contact your Post Office and then TMI; often packages sit at a local post office and the notice that was left where you live is lost. On occasion, an email or phone order has not gotten to us, due to the vagaries of internet or phone providers.
We confirm the receipt of orders phone or email within 24 hours, with email the preferred method.
Attention to Foreign Customers: Priority International Mail has been very reliable; it usually takes 7 to 14 days for delivery and the cost is $40. We use Global Priority Mail with Tracking, which takes about 7 to 14 days for delivery and the cost is $40. Any foreign orders returned to us Customs will be credited back to you (refunded) for the full cost of the product, but not for the shipping costs.